Elevated Seasons Privacy Policy
Effective Date / Last Updated: March 26, 2026
Elevated Seasons (“Elevated Seasons,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have—especially regarding text messaging (SMS).
This Privacy Policy applies to information collected through our website and related online services (the “Site”), including when you request an estimate, schedule services, or contact us.
Business contact information
Elevated Seasons
Address: 21352 Nordhoff Street, Suite 105, Chatsworth, CA 91311
Phone: 866-353-8288
Email: info@elevatedseasons.com
Information we collect
The information we collect depends on how you interact with us (for example, requesting a consultation, submitting a form, or communicating by phone/text/email).
Information you provide to us
When you contact us or use our services, you may provide:
- Contact details: name, email address, phone number, mailing address, property address
- Project and service information: the services you’re interested in (e.g., landscaping, outdoor lighting), scheduling preferences, photos/videos you share, notes about your property, service history and communications
- Account and customer support details: messages you send us, call notes, support requests
- Payment and billing information (if applicable): invoice details, transaction records, and payment confirmation
(Note: If you pay via a third-party processor, we typically receive confirmation and transaction details—not full payment card numbers.)
Information collected automatically
When you visit the Site, we and our service providers may collect:
- Device and browser information: IP address, device identifiers, browser type, operating system
- Usage data: pages viewed, links clicked, time spent, referring/exit pages
- Approximate location data: general location inferred from IP address
- Cookies and similar technologies: used for site functionality, analytics, and marketing/advertising measurements (where enabled)
How we use your information
We use personal information for the following business purposes:
- To provide services and operate our business (e.g., respond to inquiries, provide estimates, schedule services, deliver work, manage projects)
- To communicate with you about scheduling, estimates, project updates, customer support, billing/invoices, and related operational needs
- To improve our Site and services (e.g., understand usage, troubleshoot issues, improve content and performance)
- To send marketing communications (e.g., promotional emails or texts about seasonal services or special offers
- For safety, fraud prevention, and legal compliance (e.g., enforce policies, respond to lawful requests)
Text messaging (SMS) privacy notice
By submitting your phone number through our website or forms and selecting the opt-in checkbox, you expressly consent to receive SMS messages from Elevated Seasons.
What you can expect to receive by text message
Types of messages (operational): – service scheduling and appointment coordination – estimates and quote follow-ups – project/service updates – customer support – billing and invoice communications
Promotional messages: Occasional promotional or seasonal service messages.
Message frequency: Message frequency varies based on your interactions with us (for example, scheduling and active projects).
Message and data rates may apply.
Consent not required: Your consent to receive text messages is not required as a condition of purchasing goods or services.
SMS data we collect
When you opt in to SMS, we may collect and store:
– your phone number
– your SMS consent status (e.g., whether you opted in or opted out)
– the date/time and method of consent (for example, website form checkbox)
– message content and related metadata (like timestamps), to communicate with you and for recordkeeping
SMS opt-out and help instructions
You can stop receiving text messages at any time:
- Opt out: Reply STOP to any text message from us to unsubscribe.
- Help: Reply HELP for assistance, or contact us at info@elevatedseasons.com or 866-353-8288.
After you opt out, you may receive one final message confirming your opt-out.
SMS Terms Summary:
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to unsubscribe
- Reply HELP for assistance
How we share information
We do not sell your personal information. We may share information only as needed for legitimate business purposes, including:
- Service providers (vendors) we use to run our business, such as:
- website hosting and analytics providers
- CRM/work management tools
- messaging providers used to send SMS or email communications
- payment processors (if applicable)
- Professional advisors (e.g., legal, accounting, insurance) as necessary
- Legal and safety reasons, such as responding to lawful requests, protecting rights and safety, preventing fraud, and enforcing agreements
Important: Mobile opt-in information is not shared
We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their marketing or promotional purposes.
Cookies, analytics, and advertising choices
We may use cookies and similar technologies to support Site functionality, analyze traffic, and measure marketing effectiveness.
You can manage cookies through: – your browser settings (to block or delete cookies), and/or – cookie preference tools displayed on the Site (if available)
If you opt out of certain cookies, some Site features may not work as intended.
Data retention
We keep personal information only for as long as reasonably necessary to:
– provide services and support,
– maintain business records (including communications and transactions),
– comply with legal, tax, accounting, or regulatory obligations, and
– resolve disputes and enforce agreements.
Retention periods depend on the type of information and the reason we collected it.
How we protect your information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, such as:
– access controls and limited access to personal information,
– secure systems and vendor controls, and
– operational practices intended to prevent unauthorized access, misuse, or disclosure.
No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to protect your information using industry-standard approaches appropriate for our business.
Your choices and rights
Depending on where you live, you may have rights to:
– request access to personal information we hold about you,
– request correction of inaccurate information,
– request deletion of certain information (subject to legal exceptions), and
– opt out of certain marketing communications.
Marketing communications
- Email marketing: You can unsubscribe using the link in the email (if present) or by contacting us.
- SMS marketing/notifications: Reply STOP to unsubscribe; reply HELP for help.
To make a privacy request, contact us at: info@elevatedseasons.com or 866-353-8288.
We may need to verify your identity before fulfilling certain requests.
California privacy notice (if applicable)
If you are a California resident, you have the right to request access to, deletion of, and correction of your personal information, as well as the right to opt out of the “sale” or “sharing” of your personal information (as those terms are defined under California law), subject to certain legal limitations.
To exercise your rights, you may submit a request by contacting us at info@elevatedseasons.com.
You may also opt out of certain third-party advertising and tracking services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/
Children’s privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and update the “Effective Date / Last Updated” date above. Your continued use of the Site after changes means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact:
Elevated Seasons
21352 Nordhoff Street, Suite 105, Chatsworth, CA 91311
866-353-8288
info@elevatedseasons.com